Privacy Policy

1. Introduction

Welcome to Voicium ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered calling platform and website.

2. Information We Collect

We collect information that you provide directly to us, as well as data generated through your use of our services:

• Account Information: Name, email address, company name, billing information, and account credentials.
• Lead Data: Information about leads you upload to our system (e.g., names, phone numbers) for the purpose of using our calling services.
• Call Data: Recordings, transcripts, and metadata of calls made through our platform.
• Usage Data: Information about how you interact with our dashboard, including features used and time spent.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services.
• To process your transactions and manage your account.
• To improve our AI models and call performance (using anonymized data).
• To communicate with you regarding updates, support, and administrative messages.
• To comply with legal obligations and prevent fraud.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our platform (e.g., telephony providers, cloud hosting, payment processors).
• Legal Compliance: If required by law, regulation, or legal process to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, sale, or acquisition of our company.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information stored in our system. You may also opt out of certain communications. To exercise these rights, please contact our support team.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at office@autolinium.com.